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Will my store be offline while you build the new site?

In short

No. It keeps working and selling as usual. The new site is built at its own address, and the switch happens at the end, only after you approve it. Then every old link points to its new page, and Maya starts answering your customers in web chat.

MOVA teamUpdated Oct 18, 2026 · 1 min read

On this page
  1. 1While we build
  2. 2Before the switch
  3. 3On launch day

While we build

Illustration

Your current site: still selling

www.yourstore.com
The switch, at the end

The new site: waiting for your OK

preview.yourstore.com
Illustration: your current site keeps selling, and the new one is built at its own address until you approve it. The addresses are examples.

The new site is built at its own address, and the switch happens only at the end. Meanwhile, your customers buy on your current site, as always.

Before the switch

  1. You get a link to the new site and go through it, on a phone and a computer.
  2. Setup includes two rounds of fixes on the new site before it goes live.
  3. It goes live only after you approve it, and every old link points to its new page.

On launch day

You approve, and the site goes live: every old link points to its new page, and Maya starts answering your customers in web chat, at Basic. From then on, you make small changes yourself in the admin, and we're here to help.

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On the MOVA site

Tell us about your store.

A short call with a person, not a bot. We learn how your store runs, and you get a fixed quote for the setup and the move.

Live in 7 days from access to your current site, or your first month is free.

The 7 days start when we have access to your current site and all your materials. Time spent waiting for your approvals or materials doesn't count.

No long-term contract. Cancel any month. The setup fee covers work already done, so it isn't refunded.

US stores are joining as early access.

Outside the US? Start with + and your country code.

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