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What happens on the first call?

In short

A short call with a person from MOVA, not a bot. We learn how your store runs: what you sell, who buys it, and what slows you down most. After the call, you get a fixed quote for the setup and the move, before you commit to anything.

MOVA teamUpdated Oct 18, 2026 · 1 min read

On this page
  1. 1What we talk about
  2. 2What happens after the call
  3. 3Does the call commit me to anything?

What we talk about

Your store, not technology: what you sell, to whom, and what slows you down most. You don't need to know anything about AI to start.

Illustration

A short call

With a person from MOVA, not a bot

What comes up on the call

  • What you sell, and to whom
  • What slows you down most
  • Which tools you already use
  • How many products, pages, and photos

At the end: a fixed setup quote

Illustration: the first call. We talk about your store, and you get a fixed quote for the setup and the move.

Calls run Mon-Fri, during US business hours. A person from MOVA emails or calls you to find a time that works. Prefer not to talk on the phone? Write to hello@mova.biz, and we'll continue by email.

What happens after the call

  1. 1
    A fixed quote for the setupBased on the size of your site: how many products, pages, and photos move, and which connections you need. The setup is paid once.
  2. 2
    Sign the agreementIt spells out exactly what we'll do. Once it's signed, you give us access to your current site and your materials.
  3. 3
    Live in 7 days from access to your current site, or your first month is free.The 7 days start when we have access to your current site and all your materials. Time spent waiting for your approvals or materials doesn't count.
  4. 4
    The team joinsMaya answers your customers in web chat from launch day, at Basic. The rest of the team joins one department at a time.

Does the call commit me to anything?

No. You get the setup quote before you commit to anything. No long-term contract. Cancel any month. The setup fee covers work already done, so it isn't refunded.

Did this answer your question?

On the MOVA site

Tell us about your store.

A short call with a person, not a bot. We learn how your store runs, and you get a fixed quote for the setup and the move.

Live in 7 days from access to your current site, or your first month is free.

The 7 days start when we have access to your current site and all your materials. Time spent waiting for your approvals or materials doesn't count.

No long-term contract. Cancel any month. The setup fee covers work already done, so it isn't refunded.

US stores are joining as early access.

Outside the US? Start with + and your country code.

By sending this, you agree that we may contact you about MOVA. Privacy and terms